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In the Age of the Customer, companies are investing in Customer Experience, Customer Success, and Mapping the Buyer’s Journey. Still, buyers seem fickle and unpleasable. What will it take to connect with your customers?

Within your organization, there’s a running dialogue that goes on in hallways and conference rooms, between desks, via phone, email, and within chat. Those conversations tell a story, from your employees’ perspective, about how your organization is doing — what’s working, what’s not working, how culture affects performance, how valued employees feel, and why they may leave. It’s a critical narrative, but these are private conversations. So how can we uncover qualitative insights like those from these informal channels?

Not too long ago, the mega-merger of health care giants CVS Health and Aetna was proposed and the $69 billion deal could mean big change for consumers AND employees of the two companies alike. 
Sure, it’s a big decision for any company that provides medical and pharmacy benefits to employees, especially when it staffs hundreds, if not thousands of workers, and serves millions of consumers. 
The decision’s impact moves inside company walls, reaching each employee that works for both organizations involved in the merger. 
Will jobs be affected by the merger, which is said to potentially reshape the American healthcare system as we know it … and as scary as it sounds, will jobs be lost?

The new year is often characterized by an onslaught of change, or at least a renewed commitment to seeking change. But for most HR professionals, change is the norm. In fact, 80% of HR and talent management professionals agree that their organizations are in a constant state of change.